The following terms and conditions relate to any purchase from our UK Online Gift Shop and by making any purchase from our website you are deemed to have agreed with the Terms and Conditions posted. Our Terms and Conditions are what you would expect for a website of our nature and are subject to change, by us, at any time we deem necessary.
CONTACTING US
As an accredited website, which complies with all guidance, we make contacting us straightforward ... and why shouldn't we? You can contact us by Mail:
Childrens Wall Clocks 5 Mull Place Irvine Ayrshire KA11 1HP
All payments are processed through secure encrypted online servers and as such there is no increased risk associated with a purchase from our Online UK Gift Shop than with any other credit card purchase.
PRICING AND VAT
Pricing is inclusive of VAT
Delivery
As a Uk Online Gift Shop we currently undertake to only deliver within the UK. If, however you wish to make a purchase from outwith the UK then by all means contact us and we will tell you if this is possible regarding the product you wish to purchase.
Although we quote a maximum delivery time of 28 days we believe our "Quoted" delivery times ( clearly posted on all items ) are realistic and would encourage you to contact us if we do not meet our "Quoted" delivery schedule - this gives us the opportunity to ensure no oversight or unexpected delays have occurred.
Non receipt of Goods: Loss of items are quite rare and as most items are dispatched by Royal Mail we would advise you to initially check with your local sorting office who will normally have your undelivered item ready for collection. If your item cannot be traced then the current Royal Mail policy is that a claim cannot be made until 15 WORKING days after the date delivery was expected.
POSTAGE AND PACKAGING
Our current policy is FREE UK POSTAGE AND PACKAGING. We have all been there at some stage with that "Bargain" that isn't such a great deal by the time you pay for all the extras. We charge the price quoted, our only postage costs relate to express delivery which is offered on certain items but all Standard Postage is FREE.
RETURNS POLICY
Personalised Gifts have no intrinsic value once personalised and as such we urge you to take great care that no mistakes are made when ordering from our website as we cannot accept returns once the item has been personalised.
We will cut and paste the information you supply us in order to fulfil your order. We often contact customers if something doesn't look "right" but the responsibility does lie with yourself and not us.
Should any purchase arrive damaged from transit ,or does not arrive at all, then please contact us and we will follow up your enquiry. You should also contact us if the item is faulty in any way or any mistakes have been made by ourselves or our suppliers.
If you wish to consider returning a Non Personalised Gift then please contact us initially. All goods must be returned in the same packaging and in the same condition they arrived in and we must receive them within 7 working days.
We cannot refund the postage cost incurred in returning goods and we would strongly suggest you consider recorded delivery as we cannot accept responsibility for goods that we don't receive.
PRIVACY POLICY
As we have said before, we are an accredited website which means we conform to the Data Protection Act of 1998 and are part of the Safebuy website accreditation scheme to ensure everyone knows we have nothing to hide. In our experience we have even had to refuse to divulge the details of the purchaser to the recipient of the gift!
We only share our information with the suppliers who are tasked with meeting your order. We do not provide any other third parties with any information we hold relating to you or your affairs.
We will not SPAM you at any time nor will we pass on any information which would put you at risk of such annoying practices by any other third party.
COOKIES
We only use the "good" cookies like the ones which stop you having to fill out our order forms every time you visit our UK Online Gift Shop. Any cookies used relate solely to your visit to our website. We do not, and would not, track any activity outwith your visit.
LEGAL REQUIREMENTS
We try our best to ensure all our photographic images and descriptions are as accurate as possible and that our prices relate to the products sold. In the event of any mistake relating to the content of our website we reserve the right to cancel any purchase and refund the purchaser to the value of the funds we have received.
